Durham4x4.ca is committed to protecting your privacy. Because we provide a service that often requires repeated contacts, we do request contact information on several pages of our website. Thank you for trusting Durham4x4.ca with your personal information. We will do everything possible to protect it.
We do not sell customer information
We do not provide customer information to persons or organizations outside of Durham4x4’s Organization.
Durham4x4 is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 13. Durham4x4 does not sell products for purchase by children.
WHAT WE SEND
When requested or when opted in, we also reserve the right to send out periodic advertisements and/or announcements for our products, services or promotions. You may opt out at any time by sending an e-mail to us. See our contact page for more information.
WHAT WE COLLECT
We collect and use information to provide our customers with merchandise, special offers, promotions, general information or other customer service related issues.
CONTROL OF YOUR PERSONAL INFORMATION
When you release personal information to us, Durham4x4s.ca will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will be used only for the purposes outlined above. Durham4x4.ca may send out periodic e-mails to individuals who have contacted us through our website. Should you not want to receive these emails, you can opt-out at any time. Instructions are included on any mass-produced e-mail. Should you wish to stop receiving personal contacts (those contacts directed specifically to you), you can simply respond to the specific contact requesting removal.
CHANGES TO THIS STATEMENT
You will be notified of any changes to this document and a revised statement will appear on our website.
IF ABUSE OCCURS
Although we make every effort to ensure our email list is safe, we cannot guarantee our list is invulnerable to attacks. If you believe there has been a breach of our list security, please contact us at any of the methods listed on our contact page.
Thank you in advance for helping us to ensure your privacy is respected.
HOW WE COLLECT THE INFORMATION
There are many ways that Durham4x4 obtains information from you: (1) via signup on Durham4x4’s website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter an Durham4x4 sweepstakes/giveaway; (5) anytime you submit a business reply, product, or warranty card; (6) upon contacting customer service to request Durham4x4.ca communications; and (7) upon signing up at an event.
THE INFORMATION WE COLLECT
When you register on-line to receive our product information, you will need to provide us with your name, address and e-mail address. When you make a purchase through Durham4x4.ca website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you.
We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.
HOW WE USE THE INFORMATION
We will primarily use your personal information to provide products and services to you, for example:
To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
To send you information/materials via e-mail or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of Durham4x4.
To analyze visits to the website and learn about the interests of our visitors in the aggregate, so we can improve our products and services and deliver the best user experience.
The information obtained during an online purchase is used only to complete the order online, to confirm the order and shipment of the order via email. You may, upon placement of an order, opt to allow Durham4x4.ca to save the information for a speedier checkout process the next time. Your payment information is then stored only for the purposes of faster checkout and is not used for any other purpose.
Remember the items in your shopping basket
Recognize you when you return to our website
Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
SHARING INFORMATION WITH THIRD PARTIES
Durham4x4.ca will never sell any information about you to anyone. We are part of a larger company and we may share information with our parent and affiliated companies.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission.
We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Durham4x4, or any of our respective affiliates, business partners, customers or others.
As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.
Durham4x4.ca has a company policy not to flood people with e-mail correspondence, but simply to give you periodic information so you can stay up to date on what we are offering.
YOU can easily unsubscribe at any time you want by following the instructions contained in the e-mail. It takes some time to put opt outs in effect so you may still receive emails from Durham4x4 for several weeks after your request is received.
Durham4x4 also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.
If you are under 14, you should surf Durham4x4.ca only with involvement of a parent or guardian. Although Durham4x4 does not specifically direct its website, catalogs or e-mails to children, Durham4x4 strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Durham4x4 asks that anyone under 14 years of age not attempt to register with Durham4x4.ca or otherwise provide Durham4x4 with any personal information without the consent of a parent or legal guardian.
Our web site’s security system is armed to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize PAYPAL for all financial transactions so you can be assured of the utmost discretion.